From June 1st, Jaguar and Land Rover retailer showrooms across the country will be re-opening their doors again to welcome customers as lockdown restrictions ease. The company says that with a focus on customer safety and the provision of a comfortable environment, retailer teams have been following SMMT (Society of Motor Manufacturers and Traders) and NFDA (National Franchised Dealers Association) guidance and best practice, focusing on the health and safety of employees and customers.
Measures include floor markings to aid social distancing, opening of non-fire doors, availability of hand sanitiser to customers and more frequent cleaning of washroom facilities while staff will wear face-masks.
Customers will be given staggered appointment times, reducing volume of visitors in the retailer at any one time, and test drives will be un-accompanied. Static showroom models will be locked and opened on request, and subsequently cleaned before being re-locked. Documentation where possible will be exchanged digitally negating the use of paper and pens.
Vehicles which have been serviced will be sanitised before handover, while customers who are taking delivery of their new Jaguar or Land Rover for the first time will be sent a video handover.
Jaguar Land Rover UK Managing Director, Rawdon Glover said: “We are clear it is essential to operate in a new way that safeguards our customers and retail partners. We’ve worked hard, in particular over the past few months, with our network and relevant industry bodies to develop a set of guidelines to ensure we achieve the highest standards.
“While the Jaguar and Land Rover retail environment is very well suited to achieve this with fully trained staff, we also have a range of other ways our customers can interact with us, whether virtually or using ‘at home’ services.”
With 173 Jaguar and Land Rover retailer showrooms across England, new vehicles will start being delivered to customers immediately – including the new Defender and the refreshed F-TYPE.